Shipping
A. Shipping
Orders are usually prepared within 1 to 3 business days, excluding weekends and public holidays.
This period may be extended during peak periods (sales, holidays, new collection launches).
B. Delivery Times
Delivery times vary depending on the destination and chosen shipping method :
- Express delivery within 24-48 hours (mainland France)
- Standard delivery within 3 to 6 business days (mainland France)
Chauss Service makes every effort to meet delivery deadlines but cannot be held responsible for delays caused by carriers, customs, or force majeure events.
C. Delivery Costs
Free delivery to pickup points in mainland France (Mondial Relay or equivalent) from 35€.
Express home delivery: variable rate depending on weight and carrier.
Transport risks pass to the Customer once the parcel is handed over to the carrier.
The Customer must check the condition of the package upon receipt and report any anomaly within 48 hours to: contact@soiretmatin.fr
Return and Refund
The Customer may return or exchange a product within 30 days of placing their order using the following methods:
- Your customer account (Order history)
- Our contact form, specifying your order number
- By email to contact@soiretmatin.fr, specifying your order number
1. Eligibility Conditions
To be accepted for return, the product must be in commercially acceptable condition (not worn, unused, unwashed, undamaged, returned in its original packaging, with all accessories and labels intact).
Any product not meeting these conditions will be refused and sent back to the Customer without refund or exchange.
2. Return Fees
Returns are subject to a flat fee of €3.00 in mainland France.
All returns from outside mainland France are entirely at the Customer’s expense, including shipping, transport, customs or any related costs.
This amount will be automatically deducted from the refund.
3. Refund
The refund will be made within 14 days after receipt and inspection of the product.
Refunds are processed via the original payment method.
In case of a non-compliant return, no refund will be issued.